Support
Spacewright is built and supported by one person. You will always be talking to the developer, and we keep our promises small so we can keep them.
Email: [email protected]
Support is in English. We can also answer in Lithuanian.
Before writing, the troubleshooting page may already have the answer.
How fast we reply
| Type of issue | First reply |
|---|---|
| Critical: Spacewright does not work at all on your site, a copy is damaging or exposing content, or a security problem | Within 24 hours, counting Monday to Friday |
| Everything else: questions, bugs with a workaround, feature requests | Within 3 business days, usually sooner |
Business days are Monday to Friday, except Lithuanian public holidays, in Lithuanian time (Europe/Vilnius). Messages sent at the weekend are answered from Monday.
The first reply tells you what we found and what happens next. We cannot promise how long a fix will take, but we will tell you honestly when we expect one and keep you updated.
Report a bug
Email [email protected] with:
- Your Confluence site address, for example
yourcompany.atlassian.net. - What you did, what you expected, and what happened instead.
- The exact error message, or a screenshot of it.
- For a copy: the eight-character job ID from the report title (Spacewright copy report YYYY-MM-DD (xxxxxxxx)), or the time the copy started and your time zone.
- If it is about a link or a page: the row from the copy report and the type of macro or link involved.
Please do not send passwords, API tokens or confidential page content. We never need them. If a screenshot shows sensitive information, crop or blur it first.
We have no access to your Confluence site and cannot see your spaces. To investigate, we use what you send us and the app's error logs, which Atlassian lets the app's developer see unless your admin has turned that off (see the privacy policy).
Security issues
Please report security problems to [email protected], not to the support address. See the security page.
Billing, licences and refunds
Spacewright is sold through the Atlassian Marketplace. Atlassian handles quotes, payments, invoices, trials, renewals and refunds, so please contact Atlassian for those. We are happy to help with anything about how the app works.
Ideas and feature requests
Send them to the support address. The list of limits and known gaps shows what we already know about; telling us what blocks you helps us decide what to build first.